We make it easy to deal with customer-returned electronics
The retail landscape is changing. How do you connect with your customers? Online? In person? Both in the same transaction? In this environment, it can be difficult to create a meaningful customer experience that keeps them coming back. Growing government mandated stewardship obligations create additional challenges for retailers.
But with those challenges come new opportunities. You can now include take-back and recycling programs as part of your service offering, creating an opportunity to provide customers with a more connected experience, exert greater influence over their purchasing decisions and generate increased brand awareness and loyalty. Quantum has take-back solutions specifically designed to help you navigate the vital and expanding role retailers play in today’s circular economy.
Customer Returns Management
The boom of online shopping has also created a massive surge of product returns. Oftentimes, retailers are left swimming in products that are neither new nor used, but still need to be managed. They can’t simply go back on shelves, but they aren’t ready for recycling. Managing customer returns in a way that respects manufacturer disposal protocols, maximizes value and minimizes your environmental footprint is a tall order for retailers—and it’s one that Quantum can help solve. We can also help with the product management and messaging of product recalls. Whether it’s assistance with handling recalled assets or engaging with authorities to ensure compliance, we have customized solutions to support your unique needs.