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As a trusted partner for OEMs in the electronics industry, we provide a full suite of services designed to manage every aspect of in-warranty and out-of-warranty repairs, parts fulfillment, refurbishing, product takeback, upgrades and more. Our goal is to ensure your products are expertly serviced and your customers are satisfied, all while streamlining your operations.
Swift In-Warranty Repairs
We pride ourselves on our industry-leading turnaround time:
- 48-hour repair completion for 99% of in-warranty devices
- Servicing laptops, desktops, computer peripherals, cellphones, and smartwatches
- Nationwide coverage ensuring consistent support across Canada
Our experienced technicians are equipped to handle a wide range of electronic repairs efficiently, minimizing downtime for end-users.
Comprehensive Parts Fulfillment
We can maintain an extensive inventory of brand-specific parts, enabling us to:
1. Quickly access components for in-house repairs
2. Fulfill parts orders for authorized service providers across Canada
- 99.9% monthly completion rate for report processing
- Rapid order processing and shipping
- Capability for extensive stockkeeping of OEM parts
Why Choose Quantum?
- Expertise: Our certified technicians undergo rigorous training to stay current with the latest repair techniques and technologies.
- Flexibility: We service both in-warranty and out-of-warranty products, providing comprehensive support for all your repair needs.
- Robust SLAs: Our commitment to excellence is backed by strong Service Level Agreements, guaranteeing timely and high-quality service.
- Streamlined Process: From initial diagnosis to repair completion or parts shipment, we offer a seamless experience for both OEMs and end-users.
Our Commitment to OEMs
By partnering with us, you extend your brand’s reach and enhance customer satisfaction through:
- Rapid response times
- High-quality repairs
- Efficient parts distribution
- Consistent service across Canada
We understand the importance of maintaining your brand’s reputation. Our services are designed to seamlessly integrate with your existing warranty programs, providing a cohesive experience for your customers and distribution partners.