FAQ

In some situations, Quantum can pick up your load of end-of-life electronics for free! Qualifying for free pickups depends on several factors: your location and logistics constraints (accessibility, parking, stairs, etc.), quantity or volume of equipment, age and type of equipment (computers vs photocopiers vs phones), presence of hazardous or difficult-to-dispose-of items such as bulbs, batteries, ink and toner, and the availability of Producer or Provincial funding. Please call us at 888-676-4992 for more information.

Give us a call or fill out our contact form and we can easily assist you in setting up regular pick up service!

What sets Quantum apart from other electronics recyclers is our focus on security. Our documented process for tracking chain of custody from pickup through to destruction ensures complete data security for your company. From GPS enabled trucks to CCTV throughout our facilities to audited destruction procedures to NAID membership, we’ve got you covered.

There are many companies in the market claiming to recycle, but what are they really doing with your equipment once they’ve picked it up? The only way to really know is to make sure your recycler holds the same types of certifications that Quantum does. If they don’t, they’re not being properly held accountable to industry accepted practices for managing data and environmental risk.

A list of the electronic devices, equipment, and materials we recycle can be found here..

Terms and conditions for our basic recycling services can be found here.

After destruction, the broken or shredded hard drive material is further processed to the commodity level, separating circuit boards, aluminum, palladium, and other non ferrous metals. This process maximizes value while minimizing risk.

A Certificate of Recycling is issued free of charge for every load of electronic waste we pick up. For more information regarding asset serialized Certificates of Recycling, please contact our office at 416-222-1773.

A Certificate of Data Destruction is issued upon the completion of every secure data destruction job. Our standard CODD includes the company name, date of data destruction service, and the serial number for each hard drive destroyed. Media items that do not contain unique serial numbers such as tapes and floppy disks are bulk processed with total non-serialized weight included on the CODD. Additional information such as hard drive make and capacity, and/or the serial number of the computer or server that each drive was removed from, can be included on the CODD upon request. Additional charges will apply.

We’ll maximize the value by repairing and reselling what can be remarketed and recycling what can’t. Our IT Asset Disposition (ITAD) department can help you determine the best options for your used equipment. ITAD services are typically custom quoted – so give us a call to discuss your needs. Generally speaking, equipment suitable for ITAD will be no more than five years old.

Yes! We accept most types of batteries and typically at no charge.

Of course! In most cases we can pick up a small number of items for a nominal fee. With any data destruction service, we are happy to collect any amount of electronics for recycling at no additional charges. For residential customers or businesses with small quantities of electronics to be recycled, our drop-off site is open to the public. Please contact us for more information.

Please visit https://quantumlifecycle.com/certifications/ to learn more about our certifications.

Give us a call with any questions at 888-676-4992.

You can download the Quantum return policy here.

You can download the Quantum EQHS policy in English, French and in Spanish.