In busy organizations, managing end-of-life IT equipment can be time-consuming. Yet, it’s essential to ensuring sensitive data is properly destroyed, e-waste is minimized, and the business recoups as much value as possible from reselling or reusing their assets.
If you’re like most people working in midsize to large companies, your inbox is already filled with hundreds of emails. While partnering with an Information Technology Asset Disposition (ITAD) team like Quantum’s simplifies the process of managing your end-of-life assets, back-and-forth communications can still take time out of your busy day. You may need frequent updates to track the status of your assets after they’ve left the facility, along with specific reports to satisfy regulatory requirements.
Fortunately, ITAD management doesn’t have to be a hassle. Quantum’s customer portal makes the process easier, offering a simple, real-time solution that’s easy to navigate. Simply create an account, log in, and you’ll have instant access to the status of your projects. Explore the most compelling benefits of our convenient portal below.
Five Advantages of the Quantum Customer Portal
1. Visibility into the Chain of Custody
Our customer portal offers real-time visibility into the status of your projects so you’ll know the chain of custody for your assets is fully controlled. Once your equipment has been picked up, you’ll have up-to-the-moment insights to see what’s happening with your load. Simply find that specific project in the portal, and you can check when equipment (number of skids/boxes and weight) was received, serial numbers, data sanitization processes, audit scores (based on an A-D scale to determine condition and value), and finally, what is being re-purposed versus scrapped as e-waste.
2. Accessibility to Reports
Once assets have been managed, many enterprises need certificates of recycling, data sanitization and data security, as well as additional reports to prove that their equipment has been properly processed for sustainability. Through the portal, you can find and export any reports you may need. Documents can be exported into PDFs or multiple other formats for simplified sharing, making recordkeeping and audit prep thorough and efficient.
3. Simplified Compliance
Our portal’s reporting features also comply with certification requirements, such as ISO 9001. With the ability to track every step of the ITAD process, you can ensure all activities are being performed in line with regulatory standards. This is especially important for heavily regulated industries such as healthcare and banking.
4. Convenient Scheduling
Instead of making calls or sending back-and-forth emails, you can schedule all of your equipment pickups conveniently through the portal. Our system also allows you to set up notifications for status updates, receipt of equipment, and other key alerts, all of which can be configured during the simple setup process. Whether you’d like alerts to be triggered for every step of the equipment management process or you only want to know when assets have been received and assessed, the system is highly configurable for your company’s unique needs.
5. Seamless Integrations
Another major advantage of Quantum’s real-time portal is its ability to interface with other asset management packages like ServiceNow. A trusted platform for technical management support, ServiceNow is leveraged by many banks and retailers to track the status of assets, including whether or not software updates are needed. Our portal integrates seamlessly with the system for comprehensive management of your assets’ entire lifecycle.
Our customer portal is just another example of how we deploy our services with our customer needs in mind. From the frontend to the backend, our portal allows you to remain in the know through every step of the ITAD process.